Nutricia Sampling Service FAQs
HOW CAN I ORDER PRODUCTS ONLINE?
Some of our Nutricia products are available to order via our Products Page.
To order items, you must be registered and logged in.
Once logged in, you can simply add products to your shopping basket.
Click on the Shopping Cart in the top right of the page to start the checkout process for your order.
Please note, only some of our products are available for sampling, if you do not see the "Add to cart" below the product they are unavailable for sampling.
I want to request address change or amend my order.
Please contact the resource centre on 1800 923 404 (ROI) / 0800 783 4379 (NI) with your order details (recipient name and post code) and they will cancel your order unless it has been sent for processing. Please create a new order with the correct information.
Please contact the Resource Centre on 1800 923 404 (ROI) / 0800 783 4379 (NI); letting them know the problem.
It would be helpful if you could specify if you are trying to order an adult or paediatric product, and if possible take a screen shot of the issue, which could later be emailed.
ORDER NOT ARRIVED
My patients’ sample has not arrived
Please contact the resource centre on 1800 923 404 (ROI) / 0800 783 4379 (NI) with your order details (recipient name and post code) and they will be able to track your order.
Is my patient’s data stored and processed securely within this service?
Patient data is only used for delivery and electronic confirmation communication. All data storage and integrations are set up securely.
Patient data is stored for 1825 days (approx. 5 years) before being fully deleted