The new Nutricia website and sample service are now live. This page answers common questions about accessing the website and using the new sample service.
Find more information in the sections below.
Accessing our new Nutricia website and Sample Service
1. How do I access the website now it is live?
You can access the Nutricia website via the usual website address: www.nutricia.ie.
2. I had an account on the previous website. What do I need to do?
You will need to reset your password the first time you log in.
- Click the sign link at the top of the page
- Click on Reset my password
- Follow the instructions to reset your password
- This only takes a few moments
3. I did not receive my password reset email
- Check your junk or spam folder
- Make sure you are using the email linked to your account
- Request a new reset email if needed
If you still cannot find it, contact our support team.
4. My password reset one time password is not working
Password reset codes may expire. Please request a new reset code and try again.
5. I do not currently have an account. What should I do?
You can register for a new account. Registration is quick and will give you access to content, services and the sample ordering system.
9. What has changed?
The website has been designed to make your experience:
- Easier
- Clearer
- More connected
It brings together content, products and services in one place.
10. Can I still access the same content?
Yes, you can access key content and services, now presented in a more streamlined and user-friendly way.
11. What has changed with the sample service?
The sample service has been updated to provide a better user experience.
12. What are the benefits of the new sample service?
- Next day delivery when ordered before 12pm
- Order dispatch notifications for both you and your patients
- Ability to track orders and feedback in one place
- Direct patient feedback through the system
- A digital hub for all your sample information
13. Can I still order samples in the same way?
Yes, but the process is now simpler and more streamlined through the website.
14. Can I track my sample orders?
Yes. You can track orders and view feedback in one place through the platform.
15. Will patients receive updates on orders?
Yes, if patient contact details have been provided. Order confirmation and dispatch notifications are sent to both you and your patients.
16. How does patient feedback work?
Patients can provide feedback directly through the system, which you can access via your dashboard.
17. Have my details been carried over?
Your account details have been carried over to the new website.
18. Should I update my profile?
We recommend reviewing your details to ensure everything is up to date.
19. Who do I contact if I need help?
If you need assistance, please contact us.
Looking to speak to your local Nutricia representative?
Select ‘request a meeting/ call with a local sales rep’ as the topic of enquiry when completing our contact form, and your local account manager will be in touch shortly.
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